Cancellation Policy:

At OP physio we value your time and are committed to providing high-quality care to all our clients. To ensure fairness and availability for everyone we have the following cancellation policy in place:

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24-Hour Notice Requirement.

Clients are required to provde at least 24 hours notice if they need to cancel or reschedule an appointment.

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Late Cancellations & missed Appointments

Appointments cancelled with less than 24 hours notice as well as missed appointments (no-shows), will be invoiced at the full session fee. 

 

How to cancel:

Appointments can be cancelled or rescheduled by:

Rescheduling via the link in your email link in your booking confirmation email.

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Calling our clinic during business hours, leaving a voicemail, whatsapp or email (timestamp of receipt will be used to determine notice period).

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Exceptional Circumstances:

We understand that emergencies and unforeseen situations can arise. In exceptional circumstances, cancellation fees maybe waived at the discretion of the clinic. 

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By booking an appointment with us, you agree to this cancellation policy.

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